Frequently Asked Questions

Everything you need to know about CLAUSTRUM style and service.

What is the typical shipping timeframe for my order?

Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy for seasonal collections?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that items marked as 'Final Sale' are not eligible for return or exchange.

How do I ensure I am ordering the correct size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the most accurate fit.

Which payment methods do you accept?

CLAUSTRUM accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible installment plans through Klarna and Afterpay.

Are your garments sustainably sourced?

Quality and ethics are at our core. We partner with certified manufacturers who prioritize sustainable fabrics and fair labor practices to ensure every CLAUSTRUM piece is responsibly made.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.