Returns & Exchanges

At CLAUSTRUM, we value the precise craftsmanship of our garments and offer a 14-day return window for items in their original, unworn condition. We strive to ensure every piece meets your expectations, providing a seamless exchange process for the perfect fit.

1

Initiate Request

Log into our online portal with your order number and email address to select the items you wish to return or exchange.

2

Pack Securely

Place the items in their original packaging, ensuring all designer tags and security seals remain intact and attached.

3

Ship Items

Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

4

Quality Inspection

Once received, our studio will inspect the garments and process your refund or store credit within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing